Urso Moda

GENERAL CONDITIONS OF SALE

The products purchased on ursomoda.com are sold directly by Urso Moda Srl,   society   of Italian law, with registered office in Ribera (AG) Via Parlapiano N.39, registered at the Chamber of Commerce of AGRIGENTO at no. AG-171361, VAT number 02268140841.

The offer and sale of products on the www.ursomoda.com website are governed by these General Terms and Conditions of Sale.

The General Conditions of Sale can be periodically updated; those published on www.ursomoda.com that are accepted are considered effective and binding   at the time of check out.  

Please read the terms and conditions of sale carefully before proceeding with the purchase.

 

Purchase Method

For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, as an example: the color, the size, the unit price.  

The images and colors of the products offered for sale on ursomoda.com may not correspond to the actual ones due to the Internet browser and / or the monitor used: Urso Moda Srl is not responsible for any inaccuracies due to a particular configuration of the computer or a malfunction.  

For more information about the products contact the Customer Service at the email address info@ursomoda.com.

 

Product Availability

The products offered for sale and the relative price are those indicated on www.ursomoda.com.

If, when ordering, the products are not available, the corresponding size is not displayed. If, due to the simultaneous purchase by several customers, the ordered product is no longer available, an e-mail will be sent to cancel the order.

Urso Moda Srl can   change at any time and without notice the products offered for sale on ursomoda.com and the relative price.

 

Product Price

The price of each item is indicated in Euro: taxes included (VAT), shipping costs vary depending on the country of destination.  

The cost of shipping is indicated before payment and calculated in relation to the destination of the goods.

 

ORDER

The execution of the purchase order implies the knowledge of these general conditions of sale and their unconditional acceptance.

Orders can be placed upon registration and / or creation of an account   ("register for free") Customer staff. Please remember to read carefully Privacy Policy (Privacy Policy) and Terms and Conditions Sale.

Orders are filled in following the steps and instructions specified on the site.  

The purchase of products offered for sale on www.ursomoda.com can be made by consumers / customers who have reached the age of majority   and acting exclusively on their behalf.

The sale and / or distribution of products purchased on ursomoda.com is   prohibited.

Urso Moda Srl reserves the right to evaluate the acceptance of orders received.

Urso Moda Srl will communicate   to the client   by email   the eventual impossibility to accept the orders received.

 

Order confirmation

Upon receipt of the purchase, the Customer receives written confirmation of the product ordered, amount to be paid, with details of the product price and shipping costs.

Urso Moda Srl sends one   subsequent confirmation   order by e-mail with the relative delivery times of the product.

 

Payment Method

Urso Moda Srl accepts payments made with the following credit and debit cards   :   Visa, MasterCard, American Express, Maestro paypal. The ordered products remain the property of Urso Moda Srl until the relative price is collected.

 

Shipping methods

Information on shipping methods, costs and any customs charges are indicated at the time of purchase. Shipping costs and customs charges are charged to the customer and are debited to the credit card and debit card at the time of purchase.

 

Shipping cost

All purchases with address in Italy are delivered via the courier UPS, DHL, TNT, SDA. For all other destinations, the SDA UPS TNT courier is used.

We do not ship to PO boxes.

All orders are delivered by the courier UPS, DHL, TNT, SDA, from 9 to 17, from Monday to Friday. The shipper requires the signature "by receipt" of the recipient upon delivery.

Once the items have been sent, it is no longer possible to change the destination address.

 

Delivery areas

The delivery of the products is made to the address requested by the Customer (no shipping to the PO boxes) and in the following countries (see table below).

 

Delivery time

From receipt of the order, the delivery times of the products is as follows:

Italy                                           2 - 3 working days

Islands                                      2 - 3 working days

Other destination                    3 - 4 working days

Deliveries are made and guaranteed by SDA, DHL, UPS, TNT.

All orders are delivered by the courier SDA DHL UPS TNT from 9 to 17, from Monday to Friday. The shipper requires the signature "by receipt" of the recipient upon delivery. Please the Customer to provide a valid address to which the goods will be delivered at the time of delivery. Please promptly indicate a possible change of address.   A shipment carried out is not   You can change the destination address.

Urso Moda Srl at the time of shipment informs the customer by e-mail the shipment number of SDA DHL UPS TNT.

The delivery of products can also take place through partial shipments: in this case, only the price of the products shipped and the cost of the single shipment are charged. In case of   partial shipment is given information via email.

Any delivery delays of more than 10 (ten) working days must be promptly reported to ours   Customer care   and in any case within 30 (thirty) calendar days from the order confirmation.

 

GOODS RECEIPT

To guarantee the security of the shipment, the forwarder requests the signature "for receipt" of the recipient at the time of delivery; if this is not possible, the goods are not delivered.

If, at the time of delivery, the exterior appearance of the package has imperfections, the customer must proceed to open the package in the presence of the carrier

We recommend checking the goods at the time of delivery and checking that the quantity of products delivered corresponds to the order, that the packaging is intact, not damaged, or otherwise altered. Any anomalies must be noted in writing on the courier's delivery note.

Any problems in the delivery must be promptly reported to our Customer Service and in any case within 30 (thirty) calendar days from the order confirmation.

 

INSURANCE

All packages sent are insured against theft / loss and damage from the moment they are entrusted to the Courier for shipment until delivery to the recipient.  

If the packaging is damaged on delivery, we advise you to refuse the goods or to indicate on the delivery note that you accept a damaged package.

Once delivered to the address indicated and collected, the goods are no longer insured.  

 

RETURNS AND CHANGES

If the products do not satisfy you can ask for a refund or exchange.

The conditions for exchanges and returns are as follows:

 

Return Procedure

The goods purchased can be returned within 10 days from the delivery date.

Returns made after the indicated deadline can only be accepted at the discretion of Urso Moda Srl.

Urso Moda Srl    reimburse the full cost of the products returned by the customer provided they are accompanied by the authorization to return issued by Urso Moda Srl.

The refund, excluding shipping costs, is credited to the same credit and debit card used for the purchase or to the current account used for the bank transfer.   To carry out the return procedure it is necessary to send an e-mail to MAIL RESI to obtain a return authorization number. To make the return, wait for the return authorization issued by Urso Moda Srl.  

The e-mail with the return authorization must be included in the package.

Urso Moda Srl    send with the return authorization a pre-filled sheet with the destination address to be applied on the package.

Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed.

Products must be returned in their original packaging to ensure that they are not damaged during shipment.

The return of the product does not involve the payment of shipping costs.

The return of the product is not free if the products are returned from a country other than the one originally referred to as the destination address.

For returns, contact customer service

After completing the return proforma invoice, you can book a withdrawal by contacting SDA DHL UPS TNT. The package must be delivered closed to the courier.

Urso Moda Srl sends an e-mail confirming receipt of the return and activation of the refund procedure. Reimbursement of the price of returned products takes place within 15 days from the date on which Urso Moda Srl received the returned product  in the conditions indicated.

 

RETURN CONDITIONS

The products to be returned must not have been worn, used and damaged. They must still present all original tags and security seals intact.

The shoes must be tested on a rug and should be returned in the original box, which is an integral part of the product. Shoes made without a box or in a damaged box can be refused and sent back to the customer.

Underwear and swimsuits should be tested over your underwear and without removing the protective adhesive.

If the adhesive is removed or the items are crumpled, the return will not come   accepted and will be   sent back to the customer.  

We will not accept returns that do not meet all the required conditions.

The return must be addressed to: URSO MODA SRL - VIA PARLAPIANO, 39 - 92016 RIBERA (AG).

To make the return, refer to the paragraph "Return Procedure".

 

CHANGES

It is possible to replace the purchased product only with another analogue of different size or size within 10 days from the delivery date and on condition that it is available.   The changes requested after the indicated deadline can only be accepted at the discretion   by Urso Moda Srl.

To make the change it is necessary to send an e-mail with the exchange request to MAIL. To change, wait for the transmission authorization issued by Urso Moda Srl. Unauthorized changes will not be accepted. Please refer to the methods indicated in the paragraph "Return Procedures".

The return of the product does not involve the payment of shipping costs.

Indicate the new size / measure, respecting the conditions of the return procedure. If you wish to change with another item, we recommend that you request a refund and proceed with a new purchase separately.  

The replacement product will be sent to the customer by courier without additional shipping costs.

 

DEFECTIVE GOODS

Products received already damaged or showing conformity defects are considered defective.

It is possible to request the exchange of the defective product within 10 days from the delivery date, following the same steps as the   Returns / Exchanges.

In such cases, Urso Moda Srl will replace the defective item with an identical one, if available, or repair it if possible.

The replacement product will be sent to the customer by courier without additional shipping costs.

In case the replacement or repair of the product were not possible, Urso Moda Srl proceeds with the reimbursement. The re-credit, including shipping costs when it comes to defective product at the origin, is made on the same credit card and debit card used by the customer for payment.

 

GIFTS RETURN

In case of products purchased and sent as   gifts, the return can be exercised exclusively by the customer and in no case by the recipient of the gift, following the same steps of the Returns / Changes.  

It is understood that the integrity of the product is an essential condition for the exercise of the right of withdrawal.

 

REFUNDS

The customer not satisfied with the product received can exercise the return within 10 days from the delivery date.

Please refer to the same procedures for redelivering the products expressed in the paragraph   Returns / Exchanges.

The refund of the price of returned products takes place within 15 working days from the date on which Urso Moda Srl received the returned product   in the conditions indicated.

The re-credit is made on the same credit and debit card used by the Customer for payment, excluding shipping costs (unless they are defective products at the origin). Customs charges and sales taxes are not refundable for orders placed outside the EU.

 

LEGAL NOTICES AND USE CONDITIONS

The website www.ursomoda.com is managed by Urso Moda Srl.  

Access to and use of this site presupposes the reading, knowledge and acceptance of these   General conditions   and the Privacy Policy ("Privacy Policy").   Urso Moda Srl can update at any time   General Conditions of Use   and the   Privacy Policy.  Using ursomoda.com we accept the   Conditions of Use   and the   Privacy Policy, as published on the site. You can consult the current Terms of Use and the Privacy Policy at any time by simply clicking on "Conditions of sale" or "Privacy"   from the menu at the bottom of the page.

 

SAFETY AND PERSONAL DATA

Urso Moda Srl has adopted appropriate security measures to protect the personal data and information provided from unauthorized access or use.  

Bank details are neither registered nor retained on the www.ursomoda.com website, but are kept in a secure database of the   bank used by Urso Moda Srl and which appears on the transaction page exclusively for the purposes of the commercial transaction.

Although Urso Moda Srl has taken all possible precautions to ensure the security of personal data, it must be kept in mind that the transmission of data on the Internet is never completely secure and that any information disseminated online could be collected and used by different subjects from those to whom it was directed.  

The Privacy Policy (see "Privacy") governs the processing of personal data communicated to Urso Moda Srl through the ursomoda.com website.

Urso Moda Srl may modify, supplement and / or amend the Privacy Policy at any time; consult the current text in the "Privacy" section.

 

Intellectual property  

All the contents of the ursomoda.com website (drawings, illustrations, photographs,   texts, graphics, descriptions, trademarks, images, videos) and exclusive property of Urso Moda Srl or licensed for use.  

It is forbidden to reproduce, distribute, publish, disseminate, copy, modify or sell   by any means, partially or totally,   the contents of the ursomoda.com website.

It is possible to print material only for personal and non-commercial use.

 

LIMITATION OF LIABILITY - WARRANTY EXCLUSION

The ursomoda.com website may contain any imperfections and Urso Moda Srl does not guarantee that they will be corrected.

The ursomoda.com website and its contents are provided "in the state in which they are" and "subject to availability".

With the use of   site the User bears all the risks connected to such use and assumes full responsibility for any non-use, loss of data and costs due to the assistance and repair of the hardware and / or software employees in relation to the site. The User also undertakes not to consider Urso Moda Srl responsible in any way for any damages deriving or caused by the use of the site or related to it.

 

Applicable Law and Competent Court

These Conditions are governed by Italian law and are in Italian. In case of disputes, the Court of Sciacca is the exclusive competent authority.